I am a firm believer that opportunities present themselves each day where we can do something for someone else, and, what’s more, feel good about ourselves for doing it! I’d like to share an experience that happened to me last week with Delta.
As most of you know, when I speak about DELTA, I usually refer to those five letters standing for: “Don’t Expect Luggage to Arrive!”
Although it has happened to me a few times, when you consider how many miles I have traveled these last ten years, it’s amazing that my luggage has not gotten lost more often.
However, this next story relates to the dedication and personal commitment of one young Delta Customer Rep, who went above and beyond the call of duty.
A few weeks ago, I landed at JFK, waiting on what was to be a 4-hour layover. I was on my home to see my wife and kids after being gone for many days.
Traveling as a quadriplegic, I am always the first one on the plane and the last one off. I have no problems with this.
I told the gentleman who took me off that day that I knew there was a connecting flight leaving in 20 minutes for Salt Lake City, and if he could get me there, I knew there were seats available.
This young man resembled a modern-day Superman as he “flew” me through that large airport and got me to the desired terminal in 12 minutes!
Needless to say, I made the flight with time to spare, all because of the sheer devotion of this man to get me where I needed to be. When I tried to tip him, he refused, stating that he was just doing his job.
My immediate thought after this had happened was that I want to do something to acknowledge his commitment to his job.
Last week, I wrote a letter to the CEO of Delta, relating the story of what this young man did. I wanted him to know that how, as a customer, I appreciated all the efforts of his employee in going the extra mile. I know his example has made a difference in my life.
Although our intentions are sincere, we don’t always do what we want to do right away. It doesn’t take long for those planned good deeds to soon be forgotten.
Following through with good intentions is like having a magic wand – waving it – and making things as they should be.
Today, start Doing What Needs to be Done!