When I speak to the managers and leaders of different organizations, I often hear that they feel they are accountable for their jobs, but those around them are not. I believe in order to prosper; you must have the right people in place doing the right things at the right time.
Whether you are an employer or an employee, it is challenging to work with coworkers who do not pull their own weight. As managers and business leaders, we often assume that employees know what is expected of them. Then, when the work doesn’t get done as planned or fingers are pointed and blame is placed, we are surprised.
In today’s fast-paced business world, employees are expected to perform a variety of tasks. In my business, I have set daily, weekly, monthly and yearly goals for my team. After our goals and expectations are set, my employees need to commit to achieving them.
I believe they are more likely to commit when they know this will affect them personally and how the goals set will help move the organization forward. Once this connection is made, the more likely they are to be held accountable for the results.
Job responsibilities do change from time to time, and as an employer, it is important to go over with each of them what my expectations are. It is equally important that they know the entire team is there to offer their support.
Sam Silverstein has suggested three ideas that can be implemented in helping others be accountable. With everyone getting their job done and maintaining accountability, you can achieve your goals.
First, Sam suggests that you always communicate your expectations with your team. Expectations drive action and action drives result. Each employee needs to know what is expected of him.
They need to know what outcome is required. Knowledge is key. The more they know what is expected as far as their duties are concerned – the how, when and where – the better they can complete the task.
Secondly, Sam states how important it is to ask people how you may best serve them. I believe this is vital. Let your teammates know that you are there to serve them as well. You want them to know that you are just as concerned with their success as they are and that you are willing to do whatever it takes to insure their success.
Finally, follow up to see how everyone involved is doing. This will show that you care and give them the opportunity to present any detours along the road they might have encountered.
I truly believe it’s vital to provide the moral support, as well, to your team.
We all need to be accountable and we all need to help others around us as well. Creating an environment where accountability is expected and achieved will solidify success in your business.